current turnaround time.
CURRENT TURNAROUND TIME:
Please note that our current turnaround time for all handmade orders is up to 4 weeks or 20 business days (not incl. weekends or public holdiays). This is from the time you have placed your order to the time it is dispatched from shipping. As all of our branded items (pj & riley) are made by hand, we have very limited pre-made stock and as such, all items are made-to-order. With that in mind, pj & riley will endeavor to process your order as quickly as possible and this time frame is a guide to our current maximum turnaround time. We appreciate your patience as we lovingly make and pack your order.
All pre-made stock including items we source from other brands (with the exception of pre-order items), will generally be dispatched within 24-48 hours. We promise to always try to get your order to you as quick as possible!
If you are URGENTLY needing your order, ensure you are selecting the EXPRESS shipping option at checkout and please get in touch with us so that we can work with you to ensure your order reaches you in time.
We generally make it a rule to not do pre-orders but occasionally there may be some items on our website that are listed as 'in transit'. This means the product has been ordered by us from our supplier and is currently on its way to us. We sometimes put this on products that are in high demand and sell out quickly. Products listed as 'in transit' will have an estimated date of dispatch within the product listing. Please note that these are an estimate only. All purchased of 'in transit' items will be dispatched within 24 hours of us receiving them. You can think of this sort of like a priority purchase.
All local deliveries are completed weekly on a Wednesday. As we provide free local delivery to a wide range of suburbs we have made the decision to complete all local deliveries on a designated day to ease the congestion in our turnaround time. If we are conveniently in the area of a local delivery outside of this frame, your order may be delivered earlier.